Unless otherwise noted, the design of the Site, the Site as a whole, and all materials that are part of the Site (collectively, the "Contents") are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by VANHEE PRODUCTS or its manufacturers whose product it distributes.
Comments, Feedback and other Submissions
We welcome your comments and feedback regarding our Site, our products and our services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered using this Site or otherwise (collectively, "Comments") are not confidential and will become and remain our property. The disclosure, submission or offer of any Comments will constitute an assignment to VANHEE PRODUCTS of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.
The Contents are intended solely for your personal, noncommercial use. You may copy other Contents displayed on the Site for your personal, noncommercial use only. No right, title or interest in any Contents is granted or transferred to you as a result of any such copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the Site. Unauthorized use of the Contents is expressly prohibited by law, and may result in severe civil and criminal penalties.
Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.
Claims will be accepted if they are sent to us by registered post within 8 days. No claim gives the buyer the right to delay or to reduce the amount due. Any delay gives us the right to cancel all outstanding orders without compensation.
All quarrels onsequent on agreements or stipulations in the invoice will be exclusively submitted to the courts of justice of the judicial district Ieper by Belgian laws.
Disclaimer, Limitation of Liability and Indemnity.
Denial of Access
Collecting Information About You
In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
There may be times (such as when you order a product) at which we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the required information we request, you may be unable to purchase products, or access certain services, offers and content on our web site.
Using Information About You
We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, etc. From time to time we might establish a business relationship with other persons or entities that we deem trustworthy and whose privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might share information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, or ourselves. We may also disclose your personally identifiable information when we believe the law requires it.
Security and SSL
Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information.
To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web site, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.
We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
Links to Third Party Sites
We do not rent, sell or exchange e-mail addresses.
We ask for your e-mail address for online purchases in order to communicate with you about your order.
Shipping and Handling
We endeavor to ship purchases of in-stock items the same day of receiving your order. We ship mostly with PostNl Package service.
Delivery schedules are estimates. Actual delivery times may vary depending on ship-to locations. When estimating package delivery time, please allow for credit approval, address verification and order processing.
Multiple Shipping Addresses
Each separate address you instruct us to ship to, including gift recipient addresses, will be considered a separate order and subject to applicable shipping charges.
Shipments to P.O. Boxes
Items cannot be shipped to P.O. Boxes.
Return, Exchanges and Refunds
Every item sold is unconditionally guaranteed. If you are not satisfied with your purchase or gift for any reason, simply return the items within 30 days for a quick exchange, refund, or credit. We only ask that you return the merchandise in new condition, in the original box and shipping carton with your receipt.
You may return the item via mail. Shipping is refunded only if the wrong items were shipped, or if the merchandise was received damaged.
Send the package to:
VANHEE PRODUCTS BVBA
Attention: Annemie Vanhee
Ten Brielensesteenweg 35
If returning via mail and you do not have your receipt, please send a letter with your merchandise and include the following information: name, address, phone number, order number, item description/name, and reason for return.
We will process your return and follow your instructions. You may use the shipping carrier most convenient for you.